Say hello.

Real humans answering real questions about intimate wellness. No bots, no upsell scripts — just honest conversation.

Our Promise

Why customers trust Maison Velvetia

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Reply in 1-2 hrs

9am-11pm MYT. Real humans, no bots.

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100% discreet

Plain brown box. No brand markings. No itemised invoice.

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Body-safe verified

Every product certified ISO 10993 / CE / RoHS.

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Free ship MYR 150+

West MY 1-3 days. East MY 3-5 days.

Get in Touch

We're here to help with any questions about our products, your orders, or anything related to your intimate wellness journey. Your privacy is always respected — all communications are strictly confidential.

Mae Chen, Intimate Wellness Editor at Maison Velvetia

A note from the editor

— Mae Chen, Intimate Wellness Editor

Hi, I'm Mae — editor here. Whether it's a product question or you just want a chat about wellness, I read every message. Honest answers, no judgement, no upsell scripts. Promise.

More about Mae →

Email Us

Primary contact:
[email protected]

Order issues → orders@
Returns → returns@  ·  Privacy → privacy@

Replies within 1–2 hrs · 9am–11pm MYT

Social Media

Follow us and slide into our DMs — we actually reply.

@maisonvelvetia on every platform.

Chat with us on WhatsApp
We typically reply within 1-2 hours · 9am-11pm MYT
💬 +60 17-582 4013
Tap to open WhatsApp · Mobile or desktop
Send us a message

Reply within 1-2 hrs (9am-11pm MYT). Your privacy is always respected.

By submitting you agree to our privacy policy. We never share your info.

Frequently asked

Quick answers — and if you don't see your question, drop us a message above.

Is shipping really discreet?
Yes — every order ships in a plain brown box with no brand markings, no Maison Velvetia logo, and no itemised invoice on the outside. The sender name reads as a generic personal-care company. Inside, products are individually wrapped. Read more on our discreet shopping guide.
How long does delivery take in Malaysia?
West Malaysia: 1-3 business days via J&T or DHL. East Malaysia (Sabah / Sarawak): 3-5 business days. Free shipping on orders MYR 150+. We dispatch Monday-Saturday from KL warehouse.
What's your return & exchange policy?
Hygiene-related personal wellness products cannot be returned once opened, in line with Malaysian PDPA & consumer health regulations. Unopened items in original packaging can be exchanged within 14 days. Defective products are replaced free of charge. Email [email protected] with order number + photos.
Are your products body-safe certified?
Every product we carry is verified for body-safe materials — medical-grade silicone, ABS plastic, or stainless steel — with ISO 10993, CE, or RoHS certification on file. We don't carry porous or jelly materials. Read why this matters.
Can I get product advice before I buy?
Absolutely — message us on WhatsApp (+60 17-582 4013) or use the contact form above. Mae and the team answer real questions every day, judgement-free, no upsell scripts. Most product questions are answered within 1-2 hours during 9am-11pm MYT.
Is my purchase confidential?
Yes. We comply fully with Malaysian PDPA 2010 (2024 amendment). Your name, address, and order history are encrypted and never shared, sold, or used for retargeting ads. Card payment is processed by gateway providers — we never store payment details on our servers.

Store Address

Kuala Lumpur, Malaysia
Online-first — discreet shipping nationwide

Opening Hours

Mon – Fri  ·  9am – 11pm MYT
Sat – Sun  ·  10am – 9pm MYT
All times Malaysia (UTC+8)

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